If you are facing an electricity outage, an incorrect bill, a faulty meter, or another electricity-related problem, contacting customer support can help you find the right solution. The FESCO Helpline Number allows consumers to report electricity issues and seek assistance from Faisalabad Electric Supply Company (FESCO).
FESCO serves consumers across Faisalabad and several surrounding districts of Punjab, Pakistan. This guide explains the main contact numbers, complaint registration process, billing support options, and steps to follow when your problem remains unresolved.
FESCO Helpline Number and Contact Details
Consumers can use the following contact options to report electricity problems or request assistance. FESCO’s helpline 118 and toll-free number 0800-66554 have been cited in official news reports about its complaint services.
| Customer Support Service | Contact Details |
|---|---|
| FESCO Complaint Helpline | 118 |
| Toll-Free Complaint Number | 0800-66554 |
| SMS Complaint Service | 8118 |
| FESCO Head Office | Abdullahpur, West Canal Road, Faisalabad |
| Official Website | fesco.com.pk |
| Customer Services | FESCO Customer Services |
Contact options and service availability may change. If a number does not connect, check the official FESCO website or the contact information printed on your electricity bill.
When Should You Contact the FESCO Helpline?
The FESCO Helpline Number is useful for several electricity-related issues. Before contacting customer support, identify your problem and prepare the relevant information.
1. Electricity Breakdown or Power Outage
If electricity suddenly goes off or your area experiences an unexpected breakdown, you can report the issue through the helpline. Provide your location and, if possible, details about whether nearby houses are also affected.
For fallen wires, sparks, or other dangerous electrical situations, keep a safe distance and contact the relevant emergency service. Never attempt to repair electrical equipment yourself.
2. Incorrect Electricity Bill
Sometimes, consumers notice unexpected charges, incorrect meter readings, or a difference between their usual bill and the latest amount. You can contact FESCO to ask about the issue and learn how to submit a billing complaint.
Keep a copy of the bill and note the disputed amount or reading. For online bill access, you can also visit FESCO Online Bill.
3. Faulty Electricity Meter
If your meter appears damaged, stops recording consumption, or displays unusual readings, report the problem to FESCO. The company can guide you about inspection, testing, or meter replacement procedures.
Do not open the meter or interfere with its wiring. Only authorized personnel should inspect or repair electricity meters.
4. Low Voltage and Frequent Fluctuations
Low voltage and repeated fluctuations can affect household appliances and disrupt daily activities. Report the issue with your address, the time it occurs, and any relevant observations.
If the problem affects an entire street or neighbourhood, mention that when submitting your complaint.
How to Register a Complaint with FESCO
Registering a complaint is easier when you have the necessary details ready. Follow these steps to explain your problem clearly.
Step 1: Choose a contact method. Call 118, try the toll-free number 0800-66554, or use the available SMS complaint service at 8118.
Step 2: Keep your electricity bill ready. Your bill contains the reference number and consumer information that may help staff identify your connection.
Step 3: Explain the issue. Clearly describe whether you are reporting a power outage, billing error, meter fault, or another problem.
Step 4: Provide relevant details. Share the requested consumer information and the location where the problem is occurring.
Step 5: Record the complaint number. If a complaint reference or tracking number is provided, save it for future follow-up.
Step 6: Follow up if necessary. If the issue continues, contact customer support again and refer to your earlier complaint.
The exact process may vary depending on the type of complaint and the service channel used.
How to Contact FESCO for Bill-Related Problems
Electricity billing issues may require a different process from power breakdown complaints. If your concern relates to your bill, take the following steps.
- Check the billing month and due date.
- Review the meter reading and recorded units.
- Compare the current bill with previous bills if available.
- Keep your reference number and a copy of the bill.
- Contact FESCO to ask about corrections or disputed charges.
FESCO’s official Customer Services page provides information about duplicate bills, customer bill correction, tariffs, forms, and other services.
If you only need to view or print your bill, use the relevant online bill service. If you believe the amount is incorrect, viewing a duplicate bill will not itself correct the charges; you should submit a complaint through the appropriate channel.
What Information Should You Prepare Before Calling?
Having your information ready can make your conversation with customer support more efficient.
Prepare the following details when relevant:
- Electricity bill reference number.
- Consumer name and connection address.
- Contact number for follow-up.
- Type of problem and when it started.
- Meter reading or a description of the billing discrepancy.
- Previous complaint number, if you have already contacted FESCO.
Provide personal information only through appropriate official channels. Never share passwords, banking PINs, or verification codes with someone claiming to be a FESCO representative.
What to Do If Your FESCO Complaint Is Not Resolved
If your complaint remains unresolved, first follow up using the complaint reference number. Ask for an update and retain copies of bills, complaint records, and any relevant correspondence.
You can also consult FESCO’s official customer service resources to identify the appropriate next step. If the issue remains unresolved after approaching FESCO, consumers may be able to escalate an eligible electricity complaint through the NEPRA website. NEPRA’s published complaint guidance advises consumers to approach their distribution company first.
Keep your explanation factual and include dates, reference numbers, and supporting documents. This helps the relevant authority understand the history of the complaint.
Frequently Asked Questions
What is the FESCO Helpline Number?
The commonly reported FESCO complaint helpline is 118. Consumers can also try the toll-free number 0800-66554. Confirm current availability through official FESCO sources if you cannot connect.
Can I complain about an incorrect FESCO bill?
Yes. Prepare your bill and reference number, explain the incorrect reading or charge, and contact FESCO through an available complaint channel. You can also consult the official Customer Services page for bill-correction information.
Can I report a power outage by phone?
Yes. You can try helpline 118 or the toll-free complaint number 0800-66554. Provide your location and a clear description of the outage.
Where can I find official FESCO contact information?
Visit the official FESCO website and its Customer Services page for service information, forms, billing resources, and other consumer guidance.
Conclusion
The FESCO Helpline Number is an important contact option for consumers dealing with electricity breakdowns, billing disputes, meter faults, and voltage problems. Calling 118, trying 0800-66554, or using the reported SMS service at 8118 can help you begin the complaint process.
Keep your electricity bill and complaint reference number ready, explain the issue clearly, and follow up if necessary. For billing resources and official service information, use the FESCO Online Bill website and the official FESCO Customer Services page.